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Questions to ask before you go
These are the accessibility questions worth asking about this listing, with the most useful ones first. Ask them however suits you — by phone, email, text, or a contact form. You never have to explain your disability to get an answer.
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Worth asking
The community can't answer these for you yet — that's exactly why they're here.
Step-free entrance
“Is there a way in without any steps — either level with the sidewalk, or a ramp?”
If they say yes, ask whether that is the main door or a different one, and whether it is kept unlocked while you are open.
Claimed, but no visitor has confirmed it yet.
Accessible parking
“Is there marked accessible parking, and how far is it from the entrance?”
If they say yes, ask whether it is van-accessible (the wider space with the striped area beside it), and whether there is a curb cut between it and the door.
Nobody has reported on this at all.
Accessible restroom present
“Do you have a wheelchair-accessible restroom that customers can use?”
If they say yes, ask whether the doorway is wide enough for a wheelchair, and whether anything is being stored inside it.
Nobody has reported on this at all.
Captions turned on for video screens
“Are the captions turned on for your TVs or video screens?”
If they do not know, ask whether staff can turn captions on when someone asks.
Nobody has reported on this at all.
Quieter space to wait
“Is there a quieter place to wait, away from noise and crowds?”
If there is not, ask whether I can wait outside or in a car, and be texted or fetched when it is my turn.
Nobody has reported on this at all.
Seating available while waiting
“Is there somewhere to sit while waiting, and roughly how long is the wait?”
If seating is limited, ask whether I can be seated when I arrive rather than standing in a queue.
Nobody has reported on this at all.
Service animal welcomed
“I use a service animal. Will there be any problem bringing them in?”
If they hesitate: staff may only ask two things — whether the animal is required because of a disability, and what task it is trained to do. They may not ask what your disability is, ask to see documentation, or charge you extra.
Nobody has reported on this at all.
Staff explained things in plain language
“If I need something explained in plain language, or help filling in a form, will staff do that?”
If they say yes, ask whether I can have extra time, and take the instructions away in writing rather than having to remember them.
Nobody has reported on this at all.
Staff read printed information aloud
“If I cannot read your printed menu or forms, will staff read them to me?”
If they say yes, ask whether forms can also be sent ahead of time in a format a screen reader can read.
Nobody has reported on this at all.
Staff will communicate in writing
“Are your staff willing to communicate in writing — notes, or typing on a phone or tablet?”
If they say yes, ask whether that applies at the front desk too, not only once someone has taken me aside.
Nobody has reported on this at all.
After you go
Whatever you find out, other disabled visitors need to know it — a plain “no, there were two steps” is as valuable as a yes. Report your visit.
Some questions above mention what the ADA requires. That's general information to help you ask, not legal advice.