Privacy & how we label trust
What we never collect
- We never require, request, or store your specific disability or diagnosis.
- Owners self-attest they qualify as disabled-owned or disabled-led — no medical proof, ever.
- No third-party trackers. No analytics that send your data to anyone else.
Contributing without exposing yourself
You can browse with no account. If you contribute a confirmation, you do it pseudonymously. You may optionally add a coarse access tag (for example, “I use a wheelchair”) so your assessment is weighted for the access dimension you speak to — but that tag is never publicly tied to you.
What our labels mean
- Self-reported / awaiting verification
- Reported but not yet confirmed by community visits. Treat as unverified.
- N community confirmations
- Confirmed by first-person visits, but still below the bar for verification.
- Community-verified
- Confirmed by at least three independent first-person visits. For access dimensions where lived experience matters most, at least one confirmation comes from someone who reports that relevant experience.
- Sourced
- Backed by a certification, audit, or partner organization. This is the only label we allow to carry “high confidence.”
- Disputed — under re-review
- Someone reported, from their own visit, that this is NOT accessible. That freezes the claim pending re-review. When safety is at stake, we side with caution.
Your rights: download or delete your data
If you've contributed, you can see everything we hold about you, download it, or delete it — yourself, at any time, with no request form and no waiting period. Deleting removes your visit reports, evidence photos, and display name. Listings you suggested stay in the directory (they describe a place, not you), with your name detached.
Facts expire
Ramps break and elevators fail, so every claim carries a “last confirmed” date and is re-checked on a cadence. A claim being old is surfaced, not hidden.
Listings are self-reported and community-sourced. We do not individually verify listings at sign-up and can’t guarantee any particular experience or outcome. Reviews belong to the people who write them.